18.1 - Group Cases
Type your drop-down text here.
Step 1 - Choose a case to group.
From the open cases in the case navigation panel, choose a case to group.
Step 2 - Group Case(s)
Click the Edit menu, Group this case. This will show a list of the open
cases that can be grouped with the selected case in the case navigation
Choose the appropriate case to group with the selected case,
choose group all to group all the cases open in the case navigation
How to know if cases are grouped