7.6 - Downloading and Viewing Documents
Type your drop-down text here.
Step 1 - Expand the case.
The case can also be collapsed / expanded by double-clicking the case.
Step 2 - Click on Documents in the Case Navigation panel.
Step 3 - Click on selected document in the Documents list.
Clicking on the document highlights the document in blue. This
insures that the correct document has been chosen.
Step 4 - Click on Download in the Actions list.