10.1 - Add a Note 

• Step 1 - Expand the case.

   

  Click on the next to the case number in the Case Navigation Panel.
   

  

  The expanded case will look like the image below.
   

  

   
   

  The case can also be collapsed / expanded by double-clicking the case.

   

• Step 2 - Click on Notes in the Case Navigation panel.

   

   

• Step 3 - Click Add link from the Edit Panel area.

   

  

• Step 4 -  Type note text.

   
  Enter the text of the note in the window.
   
  Click OK.

  Note !
  Notes can be viewed by all MYCIDS users.