10.3 - Delete a Note 

• Step 1 - Expand the case.

   
  Click on the next to the case number in the Case Navigation Panel.
   

  

  The expanded case will look like the image below.
   

  

   
   

  The case can also be collapsed / expanded by double-clicking the case.

   

• Step 2 - Click on Notes in the Case Navigation panel.

   

  

• Step 3 - Select the Note from the Notes list.

   

  

• Step 4 - Click Delete in the Actions list.

  
  

  Note !
  Notes may only be edited or deleted by the user that entered the note.

   
   

  

• Step 5 - Confirm Deletion.

   
  Click Yes to confirm deletion of the Case note.
   
  Click No to cancel.