6.3 - Delete a Referral
Type your drop-down text here.
Step 1 - Expand the case.
The case can also be collapsed / expanded by double-clicking the case.
Step 2 - Click on Referral node.
Step 3 - Choose the referral to delete and click "Delete this
referral" from the list of actions.
Step 4 - On the deletion confirmation window, click yes to delete
the referral or no to keep the referral.